How to Process Your Warranty

Different products carry different warranty coverage. Please check the warranty section of the individual product to confirm which warranty applies to each product.

These warranties are given only to the original end user of the accompanying product. If the end user purchased a product from someone other than an authorized FoxFury reseller/distributor or if the product was used (including but not limited to demo models, show models or refurbished product by someone other than FoxFury) prior to your purchase, then the product is not covered by this warranty. Warranty is VOIDED if the Product has been altered or modified in any way (including but not limited to attempted warranty repair without written authorization from FoxFury and/or alteration/removal of the serial number). To expedite warranty concerns, we encourage the end user to register their FoxFury product here.

NOTE: You may have other specific legal rights which vary by jurisdiction. Retain your receipt for proof of purchase.

These warranties shall not apply if a product is not stored, handled, installed or used in strict accordance with the manufacturer’s specifications and instruction manuals, or which has been subject to misuse, alteration, negligence or accident.

1. The damaged part or product must be returned to FoxFury PRIOR TO any repair or replacement. Shipping costs are the responsibility of the claimant.
2. Customer must obtain a return authorization (RMA) number from FoxFury (service@foxfury.com) prior to returning products. FoxFury is not responsible for any damage incurred while in transit.
3. Customer will be required to show proof of purchase—"No Exceptions".
4. Any modifications to light, cable or battery pack automatically voids all warranties on all products.

PLEASE READ THE NOTES AT THE END OF THIS PAGE, AFTER THE APPLICABLE WARRANTY FOR CARE INSTRUCTIONS.

LIMITED LIFETIME WARRANTY

FoxFury, LLC (“FoxFury”) warrants this product to be free from defects in material for a lifetime of use except for batteries, LEDs, abuse, and normal wear. Mechanical components subjected to constant deformation or action, like springs and switches, and electronic components including chargers and LEDs are warranted for a period of two years from the time of purchase. FoxFury will repair or replace a product should it be determined defective.

Rechargeable batteries are consumable items, and either carry a pro-rated warranty or a maximum number of charge cycles (whichever comes first).

Examples:

1. Li-Ion batteries carry a 2 (two) year or 500 cycles pro-rated warranty. LiPo batteries carry a 1 (one) year or 300 cycles pro-rated warranty.
2. If a problem arises after one year of use, only 50% of the replacement cost will be charged, as long as the batteries are verified to have been charged, stored, and used in accordance with required practices. Click here for Battery Care.

1 YEAR WARRANTY

These items carry a (12) month warranty with proof of purchase.

Examples: EXOLANDER© Landing Systems, EXOLANDER© Payload Systems, EXODOCK© Station

2 (TWO) YEAR PRO-RATED WARRANTY

Li-Ion batteries carry a 2 (two) year or 500 cycles pro-rated warranty

Example: Nomad Series Light Batteries.

If a problem arises after one year of use, only 50% of the replacement cost will be charged, as long as the batteries are verified to have been charged, stored, and used in accordance with required practices. Click here for Battery Care.

1 (ONE) YEAR PRO-RATED WARRANTY

LiPo batteries carry a 1 (one) year or 300 cycles pro-rated warranty.

Example: UAV/Drone Lights such as D10 and D3060.

If a problem arises after 6 (six) months of use, only 50% of the replacement cost will be charged, as long as the batteries are verified to have been charged, stored, and used in accordance with required practices. Click here for Battery Care.

90 DAY WARRANTY

These items carry a three (3) month warranty with proof of purchase.

Example: T.E.D.D.

Distraction Devices (T.E.D.D. and others) are meant to be cautiously thrown onto hard surfaces. These items carry a three (3) month warranty with proof of purchase. While every precaution has been taken to maximize product durability, there is no way to validate if such an item has been used in extreme circumstances, i.e., dropped from a tenth story building.

All warranty inquiries should be directed to FoxFury’s Customer Service Department (service@foxfury.com) to handle all warranty/repair-related inquiries.

TO THE EXTENT ALLOWED BY APPLICABLE LAW: (A) IN NO EVENT, WHETHER DUE TO BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE WHATSOEVER, SHALL FOXFURY BE LIABLE FOR OR OBLIGATED IN ANY MANNER TO PAY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, COST OF SUBSTITUTE PRODUCTS AND PERSONAL INJURY OR PROPERTY DAMAGE, WHETHER SUCH CLAIM IS BASED ON CONTRACT OR TORT OR ANY OTHER THEORY OF LAW, AND (B) FOXFURY’S ONLY DUTIES IN CONNECTION WITH THE SALE OF THIS PRODUCT SHALL BE TO HONOR THE LIMITED WARRANTY SET FORTH HEREIN.

CARE/CLEANING

FoxFury products are professional tools. Regular maintenance and care of your light will maximize performance for you.

Products with IPX7 rating: As needed, wash FoxFury product using a soft washcloth, clean water and a mild soap. Be sure that all parts are reassembled securely before washing. When done, pat dry with a damp cloth.

Splashproof Products: As needed, clean FoxFury product using a damp soft washcloth. Do not immerse.

WARNINGS

• FoxFury, LLC is not responsible for the incorrect use of any FoxFury products.
• When used for extended periods of time, FoxFury lights will become HOT to the touch. Please use care when operating.
• Lights are strong enough to cause damage to the human eye.
• Do not stare into LEDs for long periods of time or from a close range (less than 2 ft.).
• FoxFury, LLC is not responsible for any injury or damage caused during the use of its products.
• Use of FoxFury products must be supervised by an adult when being operated by a minor.
• Any FoxFury product should be operated at speeds safe enough to maneuver around surrounding obstacles.
• Do not use under the influence of drugs or alcohol.

FOXFURY BUILD

All FoxFury products are designed in Oceanside, CA. All FoxFury products are manufactured with the highest quality USA and foreign parts. Products are assembled in either FoxFury's controlled plants in Asia or the USA, under strict quality control.